Rule Number 11 - Some Managers Think Sh!t Only Flows Downhill - www.helldeskrules.com
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Some managers think sh!t only flows downhill – WRONG!
There’s only so much crap an IT Support Helldesk Operator can take so if a user is really getting on your tits and is not listening to a word you are saying then either suggest they speak to your boss or just raise the call on your Helldesk System and assign the call to them.
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