Rule Number 2 - Never Admit That You Do Not Know The Answer

Rule Number 2 - Never Admit That You Do Not Know The Answer - www.helldeskrules.com [X]

Never ever admit to a user that you don’t know the answer to their query – make use of the mute button on the phone while they are whining on and use Google to get the answer.

Remember to un-mute every now again to make umming noises so they think you are listening to them.er to un-mute every now again to make umming noises so they think you are listening to them.