Rule Number 9 - Always Update Your Call Logs

Rule Number 9 - Allways Update Your Call Logs - www.helldeskrules.com [X]

Always update your call logs – communication is key.

If you are updating a call you forgot to close at the time of completion and cannot remember how you resolved the call then review Appendix A for inspiration.

Rule Number 6 - People Tend To Want To Know What Was Wrong

Rule Number 6 - People Tend To Want To Know What Was Wrong - www.helldeskrules.com [X]

Not being completely satisfied that you have solved all their IT related problems, people tend to want to know what was wrong even when there is not necessarily an explanation – if this happens then refer to Appendix A and give them a reason from that.