Rule Number 20 - Google Is Your Friend

Rule Number 20 - Google Is You Friend - www.helldeskrules.com [X]

Google is your friend, so use him/her when you have a problem you’ve not come across before.

Any idiot can search Google (and believe me they do), but only a true IT Technician can interpret the results and instinctively know which answers will work and those that wont.

Rule Number 19 - Keep Your Nose Out Of Things That Do Not Concern You

Rule Number 19 - Keep Your Nose Out Of Things That Do Not Concern You - www.helldeskrules.com [X]

Always keep your nose out of things that don't concern you else you risk them becoming your concern!

If you hear your colleagues discussing a ridiculous or pointless issue that you think is a waste of time and resources, just keep schtum or the Helldesk incident may come your way and it will end up being your time and resources that gets wasted!

Rule Number 18 - Never miss an opportunity to wind someone up

Rule Number 18 - Never miss an opportunity to wind someone up - www.helldeskrules.com [X]

If one of your colleagues makes a silly mistake such as reversing in to another colleagues parked car or they somehow manage to delete 3 days worth of their work and have to do it all again then make sure you email the rest of the department to make them all aware of their stupid mistakes and whenever the occasion arises, make sure you remind them of what they did!

Rule Number 17 - The Answer Is Staring You In The Face

Rule Number 17 - The Answer Is Staring You In The Face - www.helldeskrules.com [X]

In most cases the answer to the problem is staring you in the face as you can’t see the forest for the trees, so make sure you take a step back and take a closer look…

How To Get Your IT Department To Help You

Have you ever struggled to get your IT Department to actually help you out?  Then take a look at this Training Video to find out exactly what you need to do...

Medieval Helpdesk

The helldesk is not a new thing, they even had them in Medieval times as this short clip proves: