Rule Number 31 - DO NOT KNOCK. EVER!

Rule Number 31 - DO NOT KNOCK. EVER! - www.helldeskrules.com [X]

If you can physically reach the door, you can digitally submit a ticket.

Knocking implies urgency, humanity, and a desire for resolution — all of which violate Helldesk protocol.

Tickets exist to buffer your chaos, dilute your intent and ensure your request is safely ignored in chronological order.

Rule Number 9 - Always Update Your Call Logs

Rule Number 9 - Allways Update Your Call Logs - www.helldeskrules.com [X]

Always update your call logs – communication is key.

If you are updating a call you forgot to close at the time of completion and cannot remember how you resolved the call then review Appendix A for inspiration.