Rule Number 20 - Google Is Your Friend

Rule Number 20 - Google Is You Friend - www.helldeskrules.com [X]

Google is your friend, so use him/her when you have a problem you’ve not come across before.

Any idiot can search Google (and believe me they do), but only a true IT Technician can interpret the results and instinctively know which answers will work and those that wont.

Rule Number 18 - Never miss an opportunity to wind someone up

Rule Number 18 - Never miss an opportunity to wind someone up - www.helldeskrules.com [X]

If one of your colleagues makes a silly mistake such as reversing in to another colleagues parked car or they somehow manage to delete 3 days worth of their work and have to do it all again then make sure you email the rest of the department to make them all aware of their stupid mistakes and whenever the occasion arises, make sure you remind them of what they did!

Rule Number 17 - The Answer Is Staring You In The Face

Rule Number 17 - The Answer Is Staring You In The Face - www.helldeskrules.com [X]

In most cases the answer to the problem is staring you in the face as you can’t see the forest for the trees, so make sure you take a step back and take a closer look…