Helldesk Rule 41 - Training Is Optional, Regret Is Mandatory

Helldesk Rule 41 - Training Is Optional, Regret Is Mandatory - www.helldeskrules.com [X]

If you skipped onboarding, ignored the cybersecurity training or didn't read any emails from your tech team then the system will skip you and you will left in the queue indefinitely.  Your ticket is now decorative.

Training Video - Manning The Internet Helpdesk

This IT Support Helldesk Training Video is a little over 6 minutes long so make sure you are sitting comfortably before you begin watching it.

Ensure that you have a notepad and pen handy to make notes on the various techniques that can help you learn to be an IT Support Helldesk Operator.

It's a few years old now but still completely relevant...

Training Video - End Users Are Stupid

Anyone who has ever worked on a Helldesk will tell you that the End Users are stupid.  Not always, but most of the time.  This next short training video by Bonnie Burton explains that people are so stupid that anti-idiot warning labels have to be put on quite a lot of products like one on a hair dryer that says not to use it in a shower or bath...