Helldesk Rule 41 - Training Is Optional, Regret Is Mandatory

Helldesk Rule 41 - Training Is Optional, Regret Is Mandatory - www.helldeskrules.com [X]

If you skipped onboarding, ignored the cybersecurity training or didn't read any emails from your tech team then the system will skip you and you will left in the queue indefinitely.  Your ticket is now decorative.

Helldesk Rule 40 - The System Does Not Read Minds

Helldesk Rule 40 - The System Does Not Read Minds - www.helldeskrules.com [X]

If you didn't say it, we don't know it.

If you did say it, we ignored it..

Helldesk Rule 39 - Documentation Is Fiction

Helldesk Rule 39 - Documentation Is Fiction - www.helldeskrules.com [X]

If it's written down, it's already outdated.

If it's not, it never happened..

Helldesk Rule 38 - We Are Not Therapists

Helldesk Rule 38 - We Are Not Therapists - www.helldeskrules.com [X]

We fix computers, not your existential dread or problems in your personal life.

Please cry in to the Suggestion Box.

Helldesk Rule 37 - Tools May Be Improvised

Helldesk Rule 37 - Tools May Be Improvised - www.helldeskrules.com [X]

If you see us using brown tape, a spoon, double-sided tape or some hot glue - leave quietly..

The system is healing.

Helldesk Rule 36 - All Fixes Are Temporary

Helldesk Rule 36 - All Fixes Are Temporary - www.helldeskrules.com [X]

If it works, it’s a miracle.

If it breaks again, it’s your fault.