You may or may not have heard of him, but deep in the heart of the internet lives the Bastard Operator From Hell and this Appendix is allegedly his Excuse Chart – I have not been able to verify that this is the actual one he uses but it has definitely come in handy when dealing with end users.
Simply choose one word at random from the first column, second column and third column. There is an optional fourth column that you can use if you wish.
Click on the image to view it in full-size which you can then print and pin up on your IT Helldesk wall.
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