Rule Number 16 - Never Believe A Word An EU Says

Rule Number 16 - Never Believe A Word An EU Says - www.helldeskrules.com [X]

Never believe a word an EU says unless you see it with your own eyes – just because they tell you they have turned it off and on again, doesn’t mean they have.

Don’t accuse them of lying to you (that’ll only cause you grief), instead open up a command prompt and run chkdsk/f. You can then tell the EU you are scanning the hard disk for errors, which will require the reboot that they haven’t done.

Rule Number 14 - Only Give Vague Timescales

Rule Number 14 - Only Give Vague Timescales - www.helldeskrules.com [X]

Never tell a user exactly how long you think it will take to resolve their issue, as if you do sods law will come in to play and a higher priority call will come in and theirs will get pushed to the side causing you no end of grief when they call you to find out if you’ve fixed their problem yet.