Tech Support: “Hello IT”
End User: “Hi! I’m having that problem with my computer again”
Tech Support: “What problem’s that then”
End User: “You know, the one I always have when I come back from annual leave”
We love it when you make us try and guess what your problem is – we enjoy a challenge. Why bother saving time by telling us what problem you are having when you can waste our time like this?!
Anyway, I persevered and carried on the conversation (it was the first call of the day so I wasn’t fully awake so the sarcasm hadn’t kicked in yet)…
Tech Support: “You’ll have to remind me as I’ve closed hundreds of support calls since then – so what’s on your screen at the moment?”
End User: “It looks like computers used to look like ages ago”
Great. That makes loads of sense now doesn’t it?! How hard can it be to read out what is says on the screen that’s right in front of you???
I decided to try a different approach that even a junior school pupil would be able to answer…
Tech Support: “What colour is the screen?”
End User: “Black”
Tech Support: “What happens if you press the power button?”
End User: “Which button’s that?”
It was at this point I was starting to lose the will to live...
Tech Support: “The one you use to turn the laptop on – press it and see what happens”
End User: “Oh, it’s doing something now. That looks better. I’m at the log on screen now, thanks!”
Give me strength! It sounds like I'm making it up but this really happened and it's not the first time someone has called up and we've had to ask them to press the power button to turn their computer on.
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