End User: I'm having a problem with my phone. Everytime I email a photo to myself it doesn't appear in my work emails.
Tech Support: Show me on your phone what you're doing and I'll see if I can spot what's wrong.
The EU then opened a photo on his Smartphone and then selected the email option, he then pointed to the screen...
End User: This is the email address I've put in and it's not my work email address so when I get back to my work computer the photo isn’t there - it's just not working.
After staring at the EU blankly for a few seconds in disbelief, I realised he was being serious and was actually telling me he was emailing the photos to his personal email address and couldnt understand why they were not going to his work email address! He seemed to think that if he stared at the screen long enough it would magically enter the correct email address.
After explaining several times that if he wanted them sending to his work email address he had to type in his work email address and not his home one, I just gave up and handed him a USB cable and told him when he connects his phone to his computer to press the USB mode option on his phone and then just treat it as a memory stick.
A few moments later he came back and couldn’t even plug it in to his computer properly so I had to go to his computer, plug in his phone, press USB mode and view the photos via My Computer.
