When an End User sends an email to tech support then it will either contain bugger all words or reams and reams of text. If it's the latter then it will probably be full of smiley faces :) and lol's etc. if you have persistant End Users who use far too many smilies in their emails then you may need to send them a link to the following video:
Training Video - Using Smilies In Emails
Emails are supposed to be short and sweet, straight to the point as it's a quick way of communicating with your end users.
When an End User sends an email to tech support then it will either contain bugger all words or reams and reams of text. If it's the latter then it will probably be full of smiley faces :) and lol's etc. if you have persistant End Users who use far too many smilies in their emails then you may need to send them a link to the following video:
When an End User sends an email to tech support then it will either contain bugger all words or reams and reams of text. If it's the latter then it will probably be full of smiley faces :) and lol's etc. if you have persistant End Users who use far too many smilies in their emails then you may need to send them a link to the following video:
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